Warranty
2-year warranty
We make straps built to last, and we stand by them.
What is covered
Any manufacturing defect: stitching that gives way, an edge that comes unglued, a faulty buckle or spring bar, a broken keeper, FKM rubber that cracks or deforms in normal use.
What is not
Normal wear and the leather’s patina, scratches, marks from water, perfume or household products, unsuitable use (a leather strap worn in water, for example), modification or repair by a third party, loss or theft.
Duration
Signature: 2 years from delivery. Essentials: 2 years. FKM rubber: lifetime.
How to claim
Write to us with your order number and a few photos of the strap and the defect. After review, we repair or replace the strap with the same model or, if it is no longer available, an equivalent one. Shipping costs for warranty claims are covered by us.
Statutory warranties
This commercial warranty is in addition to, and does not replace, the statutory warranty of conformity (French Consumer Code, articles L217-3 et seq.), which lets you act for two years from delivery, and the warranty against hidden defects (French Civil Code, articles 1641 et seq.).
A question?
Our customer service replies within 48 working hours, by e-mail or through the contact form. Include your order number so we can answer faster.